Privacy Policy

Introduction

This Privacy Policy describes how Bloom & Brew (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from bloomnbrew.pk (the “Site”), visit our physical store, or otherwise interact with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to any user of our Services, including website visitors, customers, or anyone who contacts us.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, legal requirements, or for other business reasons. Any updates will be posted on this page along with a revised “Last updated” date.

How We Collect and Use Your Personal Information

We collect personal information to operate our business, provide our products and services, communicate with you, and improve your experience with Bloom & Brew. The information we collect depends on how you interact with us—online, in-store, or through communication channels.

What Personal Information We Collect

Information You Provide Directly

When you use our Services, you may provide us with personal information including:

Contact details such as your name, phone number, email address, and delivery address
Order information including items purchased, billing or delivery details, and payment confirmation
Customer support information such as messages, feedback, or inquiries you send us
Custom order details (e.g. floral arrangements, event orders, special requests)

Providing certain information is optional, but choosing not to provide it may limit your ability to place orders or use some Services.

Information We Collect Automatically

When you visit our Site, we may automatically collect certain information about your device and usage, including:

IP address
Browser type and device information
Pages visited and interaction with our Site
Date and time of access

This information is collected using cookies and similar technologies.

Information from Third Parties

We may receive information about you from third parties such as:

Payment service providers who process your transactions
Delivery partners assisting with order fulfillment
Website hosting and analytics providers

Any information received from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for purposes including:

Providing products and services
To process orders, manage deliveries, handle payments, and fulfill floral and café orders
Customer support and communication
To respond to inquiries, provide order updates, and handle complaints or feedback
Marketing and promotions
To send offers, updates, or promotions (you may opt out at any time)
Business improvement
To understand customer preferences and improve our products, services, and website
Security and fraud prevention
To protect our business, customers, and Services from misuse or fraud

Cookies

We use cookies and similar technologies to improve website functionality, remember preferences, analyze traffic, and enhance your browsing experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website features.

How We Share Personal Information

We may share your personal information only when necessary, including:

With service providers who assist us with payments, deliveries, website hosting, analytics, or customer support
When required to comply with legal obligations, court orders, or government requests
In connection with a business transfer, merger, or sale (if applicable)

We do not sell your personal information.

User-Generated Content

If you submit reviews, testimonials, or comments through our Site or social media platforms, this information may be publicly visible. Please avoid sharing sensitive personal information in public areas.

Third-Party Links

Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies separately.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

Data Security and Retention

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to fulfill orders, provide Services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on applicable laws, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for marketing communications

You may exercise these rights by contacting us using the details below.

Complaints

If you have concerns about how we handle your personal information, please contact us. We will do our best to resolve your complaint promptly and fairly.