Last updated: January 2026
At Bloom & Brew, customer satisfaction is very important to us. As we deal in fresh flowers and food items, our refund and return policy is designed to be fair while maintaining product quality standards.
Satisfaction Commitment
We take great care in preparing every floral arrangement and order. If you are not satisfied with your purchase due to a quality or fulfillment issue, please notify us within 24 hours of delivery or pickup.
Eligible Refunds & Replacements
Damaged or Incorrect Orders
If your order arrives damaged, spoiled, or incorrect:
- Please contact us immediately with your order details and photos (where applicable).
- We will arrange a replacement or refund, depending on the situation and product availability.
Quality Concerns
If flowers arrive wilted, damaged, or not in acceptable condition at the time of delivery or pickup, please inform us within 24 hours so we can assess and resolve the issue.
Non-Refundable Items
Due to the nature of our products, the following are non-refundable:
- Change of mind after order confirmation
- Custom or personalized floral arrangements, unless there is a quality issue or an error on our part
- Perishable food and beverage items once collected or delivered
- Discounted or promotional items
- Seasonal or special event orders, unless otherwise stated at the time of purchase
Refund Processing
- Approved refunds are processed within 3–5 working days.
- Refunds will be issued using the original payment method where possible.
- If payment verification is not possible, Bloom & Brew reserves the right to decline the refund.
Delivery & Pickup Issues
If there is a delivery delay, missed delivery, or pickup concern, please contact us within 24 hours of the scheduled time. While we are not responsible for delays caused by incorrect customer information or circumstances beyond our control, we will do our best to assist.
How to Contact Us
For refund or replacement requests, please contact:
Bloom & Brew
📞 0320 0025666
📍 Shop 14, PAF Market, Sarfaraz Rafiqui Rd, Cantt, Lahore
🌐 bloomnbrew.pk
Policy Updates
Bloom & Brew reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective once posted on our website.
